Scope of application

  1. These terms and conditions apply without limitation or qualification to all products and/or services offered for sale on Ristorante Twins (, hereinafter referred to as “the Site”.
  2. Any legal or natural person, hereinafter referred to as “the Customer”, is deemed to have fully accepted these general conditions (accessible at any time on the Site) by validating an order.

Delivery Times

  1. The products and services are delivered as quickly as possible according to the shipping methods chosen in the order.

Rates and Payment Terms

  1. The current prices are expressed in Euros and always include all taxes (including VAT).
  2. We reserve the right to defer any new taxes and rate increases.
  3. The Customer is bound by a legal obligation to pay once he has validated an order on the Site.
  4. The Customer will be redirected to a payment page to validate the bank transfer.

Claims and Disputes

  1. Any complaint and/or dispute by the customer against the order must be submitted exclusively via the contact form available on the Site within the hour following the validation of the order.

Withdrawal Period

  1. The Customer has no right of withdrawal, in accordance with the exceptions provided by law in this context.
  2. Orders cannot be cancelled unless expressly approved in writing by Ristorante Twins.

Protection of Privacy

  1. We respect your privacy in accordance with our privacy policy.


  1. Neither Ristorante Twins, nor the Website publisher or host, nor the Customer shall be liable for any failure to perform due to force majeure beyond their control.
  2. No claim can be made to the publisher of the Site for reasons other than purely related to the technical functioning of the Site.

Applicable law

  1. These general conditions are exclusively governed by Belgian law.
  2. In the event of a dispute, only the Courts of the judicial district of Brussels will be competent.